Ability to Communicate to Staff

Identifying Attributes

Care Settings
Hospital Care
Country
England
Publishing Organisation
National Health Service (NHS) and Care Quality Commission: Adult Inpatient Survey
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience

Defining Attributes

Definition

Did you feel able to talk to members of hospital staff about your worries and fears? Answer options: Yes always, sometimes, no never.

Numerator

A subset of the denominator that represents patients aged 16 and older who responded to questions about being able to communicate worries and fears to members of staff.

Denominator

Patients aged 16 and older who responded to questions regarding feeling comfortable talking to staff members about worries and fears.

Exclusions

Admitted to maternity or psychiatric units, did not stay overnight.

Use of Risk Adjustment
Yes
Risk Adjustments

Age, sex and method of admission (emergency or elective)

Stratifications

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
No

Source and Reference Attributes

Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
23 July 2025