The rating summarises how well hospital staff communicate with patients about the help they would need at home after leaving the hospital, including written information about symptoms or health problems to watch for during their recovery.

This is a composite measure about patient experience of the discharge information provided and includes survey questions 16 and 17.

This is a composite measure. See technical specifications for detailed calculations and scoring.

• Patients who did not stay overnight as an inpatient • Patients discharged to hospice care • Patients discharged to nursing homes and skilled nursing facilities • Court/Law enforcement patients (i.e., prisoners) • Patients with a foreign home address (excluding U.S. territories—Virgin Islands, Puerto Rico, and Northern Mariana Islands) • "No-Publicity" patients (see below) • Patients who are excluded because of rules or regulations of the state in which the hospital is located

Patient-mix adjustment details: www.hcahpsonline.org/en/mode--patient-mix-adj/previous-mode--patient-mix-adj-documents/

By hospital and state.

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey

Online at: hospitalcompare.io/

www.cms.gov/medicare/quality/initiatives/hospital-quality-initiative/hcahps-patients-perspectives-care-survey

hcahpsonline.org/globalassets/hcahps/star-ratings/tech-notes/january2025star-ratings_tech-notes.pdf