The rating reflects patients' feedback on how often hospital staff explained the purpose of any new medicine and what side effects that medicine might have.

This is a composite measure about patient experience of hospital staff explanations of their medicines and includes survey questions 13 and 14.

This is a composite measure. See technical specifications for detailed calculations and scoring.

• Patients who did not stay overnight as an inpatient • Patients discharged to hospice care • Patients discharged to nursing homes and skilled nursing facilities • Court/Law enforcement patients (i.e., prisoners) • Patients with a foreign home address (excluding U.S. territories—Virgin Islands, Puerto Rico, and Northern Mariana Islands) • "No-Publicity" patients (see below) • Patients who are excluded because of rules or regulations of the state in which the hospital is located

Patient-mix adjustment details: www.hcahpsonline.org/en/mode--patient-mix-adj/previous-mode--patient-mix-adj-documents/

By hospital and state.

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey

Online at: hospitalcompare.io/

www.cms.gov/medicare/quality/initiatives/hospital-quality-initiative/hcahps-patients-perspectives-care-survey

hcahpsonline.org/globalassets/hcahps/star-ratings/tech-notes/january2025star-ratings_tech-notes.pdf