Communication With Doctors
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
The rating summarises how well patients felt that their doctors explained things clearly, listened carefully, and treated them with courtesy and respect.
Numerator
This is a composite measure. See technical specifications for detailed calculations and scoring.
Denominator
This is a composite measure. See technical specifications for detailed calculations and scoring.
Exclusions
Patients who did not stay overnight as an inpatient. Patients discharged to hospice care, nursing homes and skilled nursing facilities. Court/Law enforcement patients (i.e., prisoners). Patients with a foreign home address (excluding U.S. territories—Virgin Islands, Puerto Rico, and Northern Mariana Islands). "No-Publicity" patients. Patients who are excluded because of rules or regulations of the state in which the hospital is located.
Use of Risk Adjustment
Risk Adjustments
Patient-mix adjustment details: www.hcahpsonline.org/en/mode--patient-mix-adj/previous-mode--patient-mix-adj-documents/
Stratifications
By hospital and state.
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Online at: hospitalcompare.io/