Waiting Time for Emergency Department Care: Waiting Times to Commencement of Clinical Care

Identifying Attributes

Care Settings
Hospital Care
Country
Australia
Publishing Organisation
Australian Health Performance Framework, New South Wales Bureau of Health Information (BHI)
Type of Quality Indicator
Outcome
IOM Quality Dimension
Timeliness
Domain
Wait Times and System Planning / Access

Defining Attributes

Definition

Duration waited by patients (in minutes) from arrival to the commencement of clinical care, in public hospital emergency departments. Calculated as the median and 90th percentile length of time.

Numerator

Number of minutes to commencement of clinical care.

Denominator

This is calculated as the median minutes and and 50th and 90th percentile minutes waited.

Exclusions

Records are excluded from both the numerator and denominator if the episode end status is either 'Did not wait to be attended by a health care professional', or 'Dead on arrival', or 'Registered, advised of another health care service, and left the emergency department without being attended by a health care professional' or if the waiting time to service is invalid.

Use of Risk Adjustment
No
Risk Adjustments

None

Stratifications

By triage category, state/territory, hospital and Local Health Network.

Collection and Reporting Attributes

Type of Data Collection
Administrative data
Data Collection Methods

Non-admitted patient emergency department care national minimum data set (NAPEDC NMDS)

Frequency of Data Collection
Annually
Frequency of Data Collection in Days
365
Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
Yes

Source and Reference Attributes

Technical Specifications
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
Yes
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025