Patient Satisfaction With Hospital Staff
Identifying Attributes
Care Settings
Hospital Care
Country
Australia
Publishing Organisation
Productivity Commission: Health - Public Hospitals
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience
Defining Attributes
Definition
Proportion of people who were admitted to hospital in the last 12 months reporting that the hospital doctors, specialists or nurses 'always' or 'often' listened carefully to them, showed respect to them, and spent enough time with them.
Numerator
Number of people who were admitted to hospital in the last 12 months reporting that the hospital doctors, specialists or nurses 'always' or 'often': listened carefully to them, showed respect to them, spent enough time with them.
Denominator
Number of people who were admitted to hospital in the last 12 months
Exclusions
People living in discrete Indigenous communities.
Use of Risk Adjustment
No
Risk Adjustments
Stratifications
By jurisdiction (state/territory), health professional type and year.
Collection and Reporting Attributes
Type of Data Collection
Surveys
Data Collection Methods
ABS Patient Experience Survey
Frequency of Data Collection
Annually
Frequency of Data Collection in Days
365
Reporting Methods
Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
No
Source and Reference Attributes
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025
Contents
Actions
Date Modified 02 December 2025