This measure describes a patient's overall experience during a hospital stay. Results show the percentage of patients who responded most favourably in the Canadian Patient Experiences Survey - Inpatient Care (CPES-IC) survey.

A subset of the denominator that represents patients age 18 and older who chose the most positive responses (9, 10) to the question on overall hospital experience in the CPES-IC survey (question 41: [On a scale from 0 to 10] Overall, I had a very poor experience (0) to I had a very good experience (10)).

Patients age 18 and older who completed a question regarding their overall hospital experience in the CPES-IC survey (Q41).

Non-response categories (refusal, don't know, not stated). Records with invalid health card number. Records with missing or invalid discharge date. Newborn, stillbirth or cadaveric donor records. Records with discharge as death, self sign-out or patient not returning from a pass. Patients receiving care primarily for a psychiatric condition or mental health disorder. Patients who were in an alternate level of care. Patients with a substance-use disorder. Patients discharged to another facility such as residential care, group/supportive living or a correctional facility. Patients excluded for sensitive or compassionate reasons. Patients who have duplicate submissions.

Sample weighted, non-response weighted, age–sex standardised to the hospital Discharge Abstract Database (DAD) population, adjusted for survey mode (mail, telephone, online) and adjusted for service line (medical, surgical, maternity).

By hospital, peer group and reporting level: National, Province/Territory, Region, Facility.

Canadian Patient Experiences Reporting System (CPERS)

Online tool: Your Health System

www.cihi.ca/en/access-data-and-reports/indicator-library

www.cihi.ca/en/indicators/overall-hospital-experience