Percentage of responses for each option: Did a member of staff (including staff at ward or pharmacy) explain to you the effect of the medications in a way you could understand?

Number of respondents who selected each option: Yes, definitely; Yes, to some extent; No.

Number of respondents.

Patients who were known to be day cases or admitted under the care of Psychiatry, Obstetrics, Dentistry, Hospice, Infirmary, Paediatrics and Intensive Care Service.

Weighted by age and gender based on the overall Hospital Authority Hong Kong discharge population.

Telephone interviews on sample of eligible patients discharged from the listed hospitals. Data collected using validated instrument: Hong Kong Inpatient Experience Questionnaire (HKIEQ). The participants must (i) be Hong Kong residents; (ii) be aged 18 or above on the date of admission; (iii) have stayed for at least one night in the listed HA hospitals; (iv) be contactable within two weeks after discharge; and (v) understand Cantonese, English or Mandarin.

Reported in 2019 Patient Experience Survey Report (published in 2020) and publication of 2010 study. Two formats used in the 2019 Patient Experience Survey Report: (i) a descriptive presentation of responses by percentages for evaluative items and (ii) calculated scores for evaluative items by converting the categorical responses into a score on a scale from 0 – very poor experience to 10 - very good experience.

hspr.cuhk.edu.hk/project/patient-experience-survey/ www.ha.org.hk/haho/ho/pred/Report2019PESInpatientService_e.pdf www.hkmj.org/abstracts/v18n5/371.htm

Hong Kong Inpatient Experience Questionnaire – HKIEQ