The average of the positive scores for four adult emergency questions relating to leaving the emergency department. -When you were ready to leave the ED, were you delayed for any reason? -Before you left the ED, did the doctors and nurses give you sufficient information about managing your health and care at home? -Did hospital staff take your family or home situation into account when you were leaving the ED? -If follow up with your General Practitioner (GP) was required, was he or she given all the necessary information about the treatment or advice that you received in the ED?

Number with 'Positive' scores - the single most desirable response - for four adult emergency questions relating to leaving the emergency department.

Number of respondents who replied to the questions (inferred).

A proportional weighting scheme is applied to the sample at each campus to bring it into line with each campus's true population by age and gender.

Victorian Healthcare Experience Survey (VHES). Each selected patient is invited to the survey via an email, SMS or letter delivered to their home address, based on the contact details available. Ipsos Public Affairs administers the VHES program on behalf of the Department of Health.

Results are shared with health services each quarter through VAHI routine reports and the VHES Reporting Portal to support local quality improvement activities. Not publicly reported based on available evidence.

vahi.vic.gov.au/ourwork/data-acquisition-and-management/patient-experience-and-outcomes-data www.westernhealth.org.au/feedback/PublishingImages/Pages/Victorian-Healthcare-Experience-Survey/Western_Health.pdf web.archive.org/web/20240518013026/https://www.westernhealth.org.au/feedback/Pages/Victorian-Healthcare-Experience-Survey.aspx