Patient Engagement Index – Adult Admitted Patients
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
The weighted average Patient Engagement Index across all patients with a valid response within the reporting period. Index of adult admitted patients of six scored questions on Information provision, involvement in decisions on care and discharge, and continuity of care. Missing values excluded from calculation. Respondent must have at least one valid response in for the six questions.
Numerator
The sum of engagement indices for all patients. Each patient's index is calculated using the sum of scores of the following six questions divided by number of questions where a valid response was recorded for a patient: 1. During your stay in hospital, how much information about your condition was given to you? Not enough (0); The right amount (10); Too much (5) 2.Were you involved, as much as you wanted to be, in decisions about your care? Yes, definitely (10); Yes, to some extent (5); No (0) 3. Did you feel involved in decisions about your discharge from hospital? Yes, definitely (10); Yes, to some extent (5); No (0) 4. At the time you were discharged, did you feel that you were well enough to leave hospital? Yes (10); No (0) 5. Were you given enough information about how to manage your care at home? Yes, completely (10); Yes, to some extent (5); No, I was not given enough (0) 6. Did staff tell you who to contact if you were worried about your condition after you left? Yes (10); No (0). Missing values are excluded from calculation.
Denominator
Total number of patients with at least one valid response for the six questions (as specified in the list of response options under 'numerator')
Exclusions
Same day admissions less than 3 hours; Same day episodes with a mode of separation of transfer; Maternity admissions; Patients treated for contraceptive management; Haemodialysis patients; Admitted patients treated in a mental health setting; Maltreatment codes; Patients that have died
Use of Risk Adjustment
Risk Adjustments
Data are weighted to represent the age and stay type (overnight or same day) profile of patients at each hospital.
Stratifications
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
NSW Patient Survey Program data. Weighted responses to Adult Admitted Patient Survey. Postal survey of recent adult admitted patients, with up to two reminders and alternative completion online and by phone (in up to 140 different languages)