Percentage of positive responses: If Follow Up With Your General Practitioner Was Required, Was He Or She Given All The Necessary Information About The Treatment Or Advice That You Received In The Emergency Department? Y - Yes N - No Na - Not Applicable (Leaving The Emergency Department).

Number with 'Positive' score - the single most desirable response.

Number of respondents who replied to the question.

Neutral answers are excluded from the denominator when calculating the positive response score.

A proportional weighting scheme is applied to the sample at each campus to bring it into line with each campus's true population by age and gender.

Victorian Healthcare Experience Survey (VHES). Each selected patient is invited to the survey via an email, SMS or letter delivered to their home address, based on the contact details available. Ipsos Public Affairs administers the VHES program on behalf of the Department of Health.

Results are shared with health services each quarter through VAHI routine reports and the VHES Reporting Portal to support local quality improvement activities. Not publicly reported based on available evidence.

vahi.vic.gov.au/ourwork/data-acquisition-and-management/patient-experience-and-outcomes-data www.westernhealth.org.au/feedback/PublishingImages/Pages/Victorian-Healthcare-Experience-Survey/Western_Health.pdf web.archive.org/web/20240518013026/https://www.westernhealth.org.au/feedback/Pages/Victorian-Healthcare-Experience-Survey.aspx