This indicator measures the percentage of complex home care patients who received their first personal support service visit within five days of the patient available date (PAD). (Retired)

The number of complex patients who received their first personal support service for a new service authorisation within 5 days of the patient available date. First visit must take place in the period selected. Inclusions: Patients who received the first personal support service within 5 days of the patient available date First personal support service must take place in the period selected In Home referrals only Age >=19 at time of PAD Personal support service type only 'payable' visits only SRC 91, 92, 93, 94, 95 at time of PAD CCM population of 'complex' at time of PAD Find the last PAD of each service before the first visit In cases where there are overlapping service authorisations, take the earliest of the 'last PADs' before the first visit In cases where the PAD selected above still produces a negative wait time, we will set the wait time to 0 days Exclusions: CCM populations other than 'complex' Children – age < 19 at time of PAD Referrals other than in home (school, placement) Overlapping personal support authorisations (i.e. if the personal support service is not discharged and a new personal support service is added, only the first personal support service would be counted) Patients who were on hold between the PAD and the first visit (all on hold reasons)

The number of complex patients who received their first personal support service for a new service authorisation within the period selected. Inclusions: First personal support service must take place in the period selected In Home referrals only Age >=19 at time of PAD Personal Support service type 'payable' visits only SRC 91, 92, 93, 94, 95 at time of PAD CCM population of 'complex' at time of PAD For this report we find the last PAD of each service before the first visit In cases where there are overlapping service authorisations, take the earliest of the 'last PADs' before the first visit In cases where the PAD selected above still produces a negative wait time, we will set the wait time to 0 days Exclusions: Children – age < 19 at time of PAD Referrals other than in home (school, placement) CCM populations other than 'complex' Overlapping personal support authorisations (i.e. if the personal support service is not discharged and a new personal support service is added, only the first personal support service would be counted) Patients who were on hold between the PAD date and the first visit (all on hold reasons)

CCM populations other than 'complex' Children – age < 19 at time of PAD Referrals other than in home (school, placement) Overlapping personal support authorisations (i.e. if the personal support service is not discharged and a new personal support service is added, only the first personal support service would be counted) Patients who were on hold between the PAD and the first visit (all on hold reasons)

None

Client Health and Related Information System (CHRIS), Home Care Database (HCD), data provided by Health Shared Services Ontario (HSSO)

Retired in the 2019/20 QIP. Previously - Multi-Sector Service Accountability Agreement and Quality Improvement Plan (home care)

indicatorlibrary.hqontario.ca/Indicator/Detailed/5-day-wait-time-home-care-personal-support/EN health.gov.on.ca/en/pro/programs/ris/docs/homecarerecvdperssupp5daysen.pdf