Kept Informed About What Would Happen Before Discharge
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
Percentage of patients who reported they were kept informed as much as they wanted to be about what would happen and what to expect before they could leave the hospital.
Numerator
Number of respondents who selected Yes, definitely (most positive response) for the question 'Towards the end of your visit, were you kept informed as much as you wanted about what would happen and what to expect before you could leave the hospital? (out of Yes, definitely; Somewhat; No').
Denominator
Total number of survey respondents who selected any of the response options to the question.
Exclusions
None
Use of Risk Adjustment
Risk Adjustments
Demographic characteristic (age, gender and ethnicity).
Stratifications
Data Attributes
Type of Data Collection
Data Collection Methods
Data collected using the adult hospital inpatient experience survey, administered to adult patients who spent at least one night in hospital during each survey sample period. Excluded: patients admitted to a mental health specialty, patients who were transferred to another health facility and patients who died in hospital. Patients selected for surveying are contacted by (in order of priority) email, SMS (text) or paper. They are provided with a unique online survey link to click on or type in to submit their response.
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reported on the Health Quality and Safety Commission website - Adult hospital inpatient experience explorer.