Adequate Arrangements Made by the Hospital for Any Services Needed When Leaving the Emergency Department?

Identifying Attributes

Care Settings
Care Transitions
Country
Australia
Publishing Organisation
New South Wales Health Bureau of Health Information: Rural Hospital Emergency Care Patient Survey
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience

Defining Attributes

Definition

Percentage of patients who selected the most positive response option for the question: Thinking about when you left the ED, were adequate arrangements made by the hospital for any services you needed? (out of Yes, completely; Yes, to some extent; No, arrangements were not adequate; These services were not offered in the area).

Numerator

The (weighted) number of survey respondents who selected the most positive response option:

Denominator

The (weighted) number of survey respondents who selected any of the response options to the question, minus exclusions.

Exclusions

Response: It was not necessary; Don't know/can't remember.

Use of Risk Adjustment
Yes
Risk Adjustments

Stay type (same day or overnight) and age and gender within each hospital.

Stratifications

Hospital.

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods

Data collected from the Rural Hospital Emergency Care Patient Survey from patients who visited an emergency department in a NSW public hospital with a peer group classification: – D1a: Community with surgery – D1b: Community without surgery – D2: Community non-acute – F3: Multi-purpose service. Monthly sample sizes are calculated at the facility level based on data extracted from the Health Information Exchange (which holds the Emergency Department Data Collection) for the previous 12 month period. Where patients had multiple visits within the sampling month, their most recent Emergency Department visit was retained for sampling. Christmas and New Year period are excluded.

Frequency of Data Collection
Approximately 3 yearly. Survey conducted in 2015-16, 2019 and 2022-23.
Frequency of Data Collection in Days
1095
Reporting Methods

On Bureau of Health Information website - snapshot and supplementary data tables and Healthcare Observer website. Reported by NSW, LHD and hospital levels. Reporting by population groups: age group, gender, education level, language spoken at home, longstanding health condition and Aboriginality.

Reporting Frequency
Reports available for 2015-16, 2019 and 2022-23
Reporting Frequency in Days
1095
Indicator Has Recommended Targets
No

Source and Reference Attributes

Technical Specifications

Bureau of Health Information. Technical Supplement – Rural Hosptial Emergency Care Patient Survey 2019. Sydney (NSW): BHI; 2020. www.bhi.nsw.gov.au/__data/assets/pdffile/0004/595597/BHIRuralEC2019_TECHSUPP.pdf

Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
12 March 2025