Adequate Arrangements Made by the Hospital for Any Services Needed

Identifying Attributes

Care Settings
Care Transitions
Country
Australia
Publishing Organisation
New South Wales Health Bureau of Health Information: Adult Admitted Patient Survey
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience

Defining Attributes

Definition

Percentage of survey respondents who selected a specific response option to the question: Thinking about when you left hospital, were adequate arrangements made for any services you needed (e.g. equipment, home care, community care, follow-up appointments)?

Numerator

The number of survey respondents who selected a specific response option: Yes, definitely; Yes, to some extent; No.

Denominator

The number of survey respondents who selected any of the response options to the question, minus exclusions.

Exclusions

Response: I didn't need any services.

Use of Risk Adjustment
Yes
Risk Adjustments

Patient characteristics (age, gender, education level and language spoken at home) and 'rurality of hospital' (urban versus large rural hospitals).

Stratifications

Each hospital is defined as a stratum. Within each hospital, sampling and weighting are stratified into eight strata, comprising two age groups (18–49 years and 50+ years), two separation groups (admitted same day and overnight) and two Aboriginality groups (Aboriginal/Torres Strait Islander, and non-Aboriginal).

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods

Data is collected from the Adult Admitted Patient Survey. This is mailed out to a sample of patients aged 18+ years, discharged from a NSW public hospital between January and December 2021. Patients are eligible if the last 'episode of care' for their most recent hospital stay in a sampling month was for acute or rehabilitation care. Excludes patients who died during their hospital admission; received Acute Post-Acute Care (APAC) hospital-in-the-home services; admitted to a psychiatric unit during any hospital stay during the sampling month; treated for maltreatment syndromes; intentionally self-harmed, or presented with sequelae of intentional self-harm; an unspecified event or undetermined intent; suicidal ideation; family history of other mental and behavioural disorders; a personal history of self-harm; admitted for same-day haemodialysis; same-day patients who stayed for less than three hours; same-day patients transferred to another hospital and sampled in the previous six months for any BHI patient survey. Sampling frame is based on data from NSW Health's Health Information Exchange Admitted Patient Data Collection (APDC). Targets of monthly sampling (sample size) for each facility are calculated based on data from the previous year. Selected patients are invited to complete the questionnaire by either returning the hard-copy questionnaire or by submitting an online response.

Frequency of Data Collection
Questionnaires sent out to people approximately three months after the end of their hospital stay. All hospitals are sampled with a semi-annual measurement frequency with the exception of A1–C2 hospitals in LHDs with fewer than three hospitals, which are sampled with a quarterly measurement frequency
Frequency of Data Collection in Days
91-182
Reporting Methods

On Bureau of Health Information data portal. Each question must have a minimum of 30 respondents at the reporting level (hospital, LHD or NSW) for results to be reported. Reported by age group, gender, education, language spoken at home, rurality of hospital, longstanding health condition and Aboriginal status.

Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
No

Source and Reference Attributes

Technical Specifications

Adult Admitted Patient Survey 2022 Technical Supplement: www.bhi.nsw.gov.au/__data/assets/pdffile/0008/907361/BHIAAPS2022TECH_SUPP.pdf

Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
12 March 2025