Answered by those who were not admitted/transferred to a hospital ward. Percentage of responses for each option: Did staff give you enough information to help you care for your condition at home?

Number of respondents who selected each option: 1 Yes, definitely 2 Yes, to some extent 3 No.

Total number of survey respondents who selected any of the response options to the question.

Respondents who stated that they didn't need information.

Age and gender.

Subgroup analysis: age, sex, gender same as sex at birth, ethnicity, religion, sexual orientation, long-term condition, seven-day services (day of week and time of attendance), total length of visit, frequency of visit (re-attendance), frailty, disability and contact with another service before attending A&E/UTC. Results for each demographic subgroup were generated as estimated marginal means using a mixed effects model allowing for a binary outcome, featuring trust as a random trust effect (an effect allowing clusters of patients to vary randomly) and fixed effects of measured demographic and care characteristic factors (effects measured at the individual level).

Data collected using the Urgent and Emergency Care Survey. The 2022 survey was sent to a sample of patients (aged 16 or over) who had attended either an emergency department (Type 1) or an Urgent Treatment Centre or Minor Injuries Unit (Type 3) between the 1st of September 2022 and the 30th September 2022. Two questionnaires were used, tailored to each service type. Fieldwork for the survey (the time during which questionnaires were sent out and returned) took place between November 2022 and March 2023. The survey adopts a postal methodology, with patients sampled receiving up to 3 mailings. The first mailing includes a covering letter, questionnaire, and a leaflet offering guidance on options for completing the questionnaire in 20 different languages (multi-language sheet). Those who did not respond to the first mailing were sent a reminder letter. If a response was not received to the reminder letter, then a final mailing was sent including another reminder letter, questionnaire and multi-language sheet. Excluded: anyone who was a current inpatient; attended a walk-in centre; ; admitted to hospital through medical or surgical admissions units and therefore did not visit the urgent and emergency care department; had a planned attendance at an outpatient clinic run within the department (such as a fracture clinic); was attending primarily to obtain contraception, patients who suffered a miscarriage or another form of abortive pregnancy outcome while at the hospital, and patients with a concealed pregnancy.

Published on NHS surveys website (publicly available). Subgroup analysis available. Each trust is provided with a benchmark report for type 1 services, and type 3 services where relevant, which provides more details.

nhssurveys.org/surveys/survey/03-urgent-emergency-care/

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NHS Accident and Emergency (A&E) Department Questionnaire