Percentage of patients who chose the most positive response (top box result) to 3 questions from the Canadian Patient Experiences Survey — Inpatient Care (CPES-IC): -Before you left the hospital, did you have a clear understanding about all of your prescribed medications, including those you were taking before your hospital stay?
-Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital?
-When you left the hospital, did you have a better understanding of your condition than when you entered?
Calculated by averaging the Top Box results for each question. Each question's Top Box result is calculated as follows: (Number of patients who chose the most positive response for a question in the CPES-IC survey) ÷ (Total number of respondents for that question)

A subset of the denominator who chose the most positive responses to the questions about information and understanding when leaving the hospital in the CPES-IC survey

Patients age 18 and older who responded to questions regarding information and understanding when leaving the hospital in the CPES-IC survey

Non-response categories (refusal, don't know, not stated); Records with invalid health card number; Records with missing or invalid discharge date; Newborn, stillbirth or cadaveric donor records; Records with discharge as death, self sign-out or patient not returning from a pass; Patients receiving care primarily for a psychiatric condition or mental health disorder; Patients who were in an alternate level of care; Patients with a substance-use disorder; Patients discharged to another facility such as residential care, group/supportive living or a correctional facility; Patients excluded for sensitive or compassionate reasons including Palliative care

Sample weighted; Non-response weighted; Age–sex standardised to the hospital Discharge Abstract Database (DAD) population; Adjusted for survey mode (mail, telephone, online); Adjusted for service line (medical, surgical, maternity)

Data collected using the Canadian Patient Experiences Survey — Inpatient Care (CPES-IC) collected through the Canadian Patient Experiences Reporting System (CPERS)

CIHI website Web Tools: Your Health System: In Depth and Canadian Patient Experiences Survey: Comparative Results tool (available to public)

www.cihi.ca/en/indicators/information-and-understanding-when-leaving-the-hospital

www.cihi.ca/sites/default/files/document/acute-care-patient-reported-experience-measures-meth-notes-en.pdf www.cihi.ca/sites/default/files/document/cpes-ic-mode-service-line-adjustments-data-table-en.xlsx

Canadian Patient Experiences Survey — Inpatient Care (CPES-IC)