Percentage of discharged patients who reported they were talked to about whether they needed follow-up care and they were asked if they could get this follow-up care.

Results for these two questions are aggregated to create a single measure: Number of respondents that report 'yes' to both questions. 1. Before you left the emergency department, did someone discuss with you whether you needed follow-up care? Yes/No 2. Before you left the emergency department, did someone ask if you would be able to get this follow-up care? Yes/No.

Total number of respondents during the reporting period.

Patients who left the emergency department before being seen or treated; Patients who died in the context of their emergency department or inpatient stay; Patients without contact information (phone number); Privacy-sensitive cases (e.g., domestic abuse, attempted suicide, etc.); Those who were admitted to the hospital are not asked these questions since they did not have the experience of being discharged to the community from the emergency department.

Hospital type (Large urban-Trauma, Large Urban, Medium Urban) and Urgency (Resuscitation, emergent, urgent, less urgent, non urgent).

Data is collected using the Emergency Department Patient Experience of Care (EDPEC) Survey, which is conducted every two weeks using a computer-assisted telephone interviewing system. Stratified random samples of patients drawn from each of the 16 emergency department sites every two weeks. The number of patients surveyed per site, every two weeks (in each sample wave), is not statistically representative of the populations treated at each of these sites in that sampling period; the sample size is set at the level required (based on predicted response rates) to be statistically representative of the population treated at each site every six months.

FOCUS on Healthcare on the Health Quality Council of Alberta website.

focus.hqca.ca/charts/patient-experience-with-communication-about-follow-up-care/

^Data dictionary: focus.hqca.ca/wp-content/uploads/2023/08/Patient-Experience-with-communication-about-follow-up-care.pdf focus.hqca.ca/wp-content/uploads/2018/03/EDPECsurveymethods_FINAL.pdf

Emergency Department Patient Experience of Care (EDPEC) Survey tool, developed by the RAND Corporation