Patient Experience With Communication About Follow-Up Care

Identifying Attributes

Care Settings
Care Transitions
Country
Canada
Publishing Organisation
Health Quality Council of Alberta Emergency Department Patient Experience of Care (EDPEC) Survey
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience

Defining Attributes

Definition

Percentage of discharged patients who reported they were talked to about whether they needed follow-up care and they were asked if they could get this follow-up care.

Numerator

Results for these two questions are aggregated to create a single measure: Number of respondents that report 'yes' to both questions. 1. Before you left the emergency department, did someone discuss with you whether you needed follow-up care? Yes/No 2. Before you left the emergency department, did someone ask if you would be able to get this follow-up care? Yes/No.

Denominator

Total number of respondents during the reporting period.

Exclusions

Patients who left the emergency department before being seen or treated; Patients who died in the context of their emergency department or inpatient stay; Patients without contact information (phone number); Privacy-sensitive cases (e.g., domestic abuse, attempted suicide, etc.); Those who were admitted to the hospital are not asked these questions since they did not have the experience of being discharged to the community from the emergency department.

Use of Risk Adjustment
No
Risk Adjustments
Stratifications

Hospital type (Large urban-Trauma, Large Urban, Medium Urban) and Urgency (Resuscitation, emergent, urgent, less urgent, non urgent).

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods

Data is collected using the Emergency Department Patient Experience of Care (EDPEC) Survey, which is conducted every two weeks using a computer-assisted telephone interviewing system. Stratified random samples of patients drawn from each of the 16 emergency department sites every two weeks. The number of patients surveyed per site, every two weeks (in each sample wave), is not statistically representative of the populations treated at each of these sites in that sampling period; the sample size is set at the level required (based on predicted response rates) to be statistically representative of the population treated at each site every six months.

Frequency of Data Collection
Every two weeks
Frequency of Data Collection in Days
14
Reporting Methods

FOCUS on Healthcare on the Health Quality Council of Alberta website.

Reporting Frequency
Monthly and quarterly
Reporting Frequency in Days
30-91
Indicator Has Recommended Targets
No

Source and Reference Attributes

Link to Measurement Tools

Emergency Department Patient Experience of Care (EDPEC) Survey tool, developed by the RAND Corporation

Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
12 March 2025