Informed About Waiting Time to Be Admitted to Hospital After Referral

Identifying Attributes

Care Settings
Care Transitions
Country
Scotland
Publishing Organisation
Scottish Care Experience Survey Programme: Inpatient Experience Survey
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Communication

Defining Attributes

Definition

Percentage of people who answered in a positive way to 'Were you kept informed about how long you would have to wait to be admitted to hospital after you were referred?'

Numerator

Number of people who answered Yes, Completely (most positive response).

Denominator

Total number of survey respondents who selected any of the response options to the question.

Exclusions

None

Use of Risk Adjustment
Yes
Risk Adjustments
Stratifications

Strata defined either at site (hospital) level, sub-site (directorate or grouped specialities) level or as groupings of smaller hospitals, depending on what was most appropriate for each NHS Board.

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods

Data collected using the Inpatient Experience Survey, administered by post to a sample of adults (aged 16 years old and above on discharge from hospital) who had an overnight stay in hospital as an inpatient (defined as one night or more where the individual was in hospital at midnight in an inpatient bed) between April and September of the preceding year. Eligible people are identified from Information Service Division's Scottish Morbidity Records database (SMR01) of hospital admissions, using a stratified sampling strategy. Exclusions: People who received privately funded care in NHS or private hospitals; People treated in hospitals outside of Scotland but whose care was commissioned by an NHS Board; People who were not resident in Scotland; People who were receiving care as an outpatient or day case which did not result in an overnight stay; People who were expected to have an overnight stay at admission but did not; Women who stayed in hospital for termination of pregnancy; Women who stayed in a hospital maternity unit; People who were known to be deceased, i.e. those who had death recorded on SMR01 records and/or the National Records of Scotland Deaths Database; People treated in a hospice; People who were being treated for a mental health condition in a mental illness hospital; People who were resident in a long-stay hospital; People who were being treated in a learning disabilities unit; People not registered with a GP Practice and; People aged 15 or less on discharge from hospital.

Frequency of Data Collection
Every two years. Last carried out in 2018, currently on hold due to COVID-19.
Frequency of Data Collection in Days
730
Reporting Methods

On the Scottish Government website with an interactive dashboard for local results for Regions, NHS Boards and hospitals.

Reporting Frequency
Every two years
Reporting Frequency in Days
730
Indicator Has Recommended Targets
No

Source and Reference Attributes

Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
12 March 2025