Received a Document Summarising Your Hospital Care

Identifying Attributes

Care Settings
Care Transitions
Country
Australia
Publishing Organisation
New South Wales Health Bureau of Health Information: Emergency Department Patient Survey
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Communication

Defining Attributes

Definition

Percentage of survey respondents who selected a specific response option to the question: Did you receive a document summarising your hospital care (e.g. a digital or physical copy of the letter to your GP or a discharge summary)? (from Emergency Department).

Numerator

The number of survey respondents who selected a specific response option: Yes; No; Don't know/can't remember.

Denominator

The number of survey respondents who selected any of the response options to the question, minus exclusions.

Exclusions

Response: Not applicable.

Use of Risk Adjustment
Yes
Risk Adjustments

Age, gender, education and language spoken at home.

Stratifications

Each hospital is defined as a stratum. Within each hospital, sampling and weighting were stratified into six strata, comprising of three age groups (0–17 years, 18–49 years and 50+ years) and two separation groups (admitted and non-admitted from the ED).

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods

The Emergency Department Patient Survey is mailed out to patients who have recently attended a public NSW emergency department (ED) to provide feedback about their experiences of care. The sampling frame is based on data from NSW Health's Health Information Exchange (HIE) Emergency Department Data Collection (EDDC). A stratified sample design is applied, with each hospital defined as a stratum. Simple random sampling without replacement is applied within each stratum to create a final sample of patients who are mailed a survey. Targets of monthly sampling (sample size) for each facility are calculated based on data from the previous year. Selected patients were invited to complete the questionnaire by either returning the hard-copy questionnaire or by submitting an online response. Excluded: Patients who had died on arrival or died in the ED; not waited for treatment or left before treatment; been aged 18+ years in peer group A2 hospitals (Paediatric specialist hospitals); been aged 0–17 years in peer group A3 hospitals (Ungrouped acute – tertiary referral hospitals); a sensitive diagnosis or were likely to be visiting Emergency Department only for a COVID-19 test for their last Emergency Department visit in the sampling period.

Frequency of Data Collection
Questionnaires sent out to people approximately two months after their ED visit. All hospitals are sampled with a semi-annual measurement frequency. The exception is LHDs with fewer than three hospitals which are sampled with a quarterly measurement frequency.
Frequency of Data Collection in Days
91-182
Reporting Methods

On Bureau of Health Information data portal.

Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
No

Source and Reference Attributes

Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
12 March 2025